Some time ago I was brought in to help an organization create their Incident Response Team. Working together we defined an incident response procedure, assigned the various roles and responsibilities, worked with executive management to ensure the appropriate supporting policies and controls were in place and 'let her rip'. A few people in the management team had initially commented that they didn't see a need for all of the formality as the organization had never experienced even a minor breach in security. The first few months went by and everything seemed to be working fine. The head of the Incident response team wrote up a summary of all the incidents for the last thirty days and distributed it to all employees at the end of each month. Most of the incidents were pretty innocuous. A virus infection here or there, a targeted web attack that was thwarted by mod_proxy, or other malicious but minor deviations from the norm. Then, on the third month, someone reported a corporate laptop was lost by an employee. I'm told that after that report was distributed to all employees, the email account that was designated for reporting incidents got two separate emails asking if they should be reporting lost or stolen company assets. They were told yes. The following month 5 laptops were reported lost or stolen. The next month 6 laptops were reported lost of stolen. Over the first year of the incident response teams existence 2.5 laptops were reported lost or stolen every month. Prior to having an incident response team the organization had "never had a laptop lost or stolen". So was the creation of an IRT (Incident Response Team) responsible for the theft of all those laptops? Of course not! If you don't measure risk you can't manage it. If you don't have a formal process for capturing and responding to incidents you will not know they are occurring. No matter your size, you should have internal incident response capabilities. As they say, a failure to plan is a plan for failure. Here are some tips for ensuring the success of your organizations incident response capabilities.
If you would like more information here are some helpful resources:
Mark Baggett - Handler on Duty
Oct 27th 2011
6 years ago